Incident Management
Incident management is the structured process a team follows to detect, respond to, resolve, and learn from unplanned disruptions to a service — from initial alert through resolution and a follow-up review.
19 resources across 2 libraries
Glossary Terms(14)
PagerDuty
PagerDuty is an incident response and on-call management platform that routes alerts from monitoring tools to the right person or team, automating escalation,…
Opsgenie
Opsgenie is an incident alerting and on-call management service, owned by Atlassian, that notifies responders and manages escalations when monitoring systems d…
StatusPage
StatusPage is a hosted status page service, owned by Atlassian, that lets companies publicly communicate the operational status of their systems and post updat…
Chaos Engineering
Chaos engineering is the practice of deliberately injecting controlled failures into a system — killing servers, dropping network traffic, adding latency — to…
Site Reliability Engineering (SRE)
Site Reliability Engineering (SRE) is an engineering discipline that applies software-engineering practices to operations problems, using measurable reliabilit…
Service Level Agreement (SLA)
A Service Level Agreement (SLA) is a formal, often contractual commitment between a service provider and its customers that defines the level of service — such…
Incident Management
Incident management is the structured process a team follows to detect, respond to, resolve, and learn from unplanned disruptions to a service — from initial a…
Postmortem (DevOps)
A postmortem is a written report produced after an incident that documents its timeline, root cause, impact, and follow-up actions, with the goal of preventing…
Runbook
A runbook is a documented, step-by-step procedure for diagnosing and resolving a specific, known operational issue, used by on-call engineers to respond consis…
On-Call Rotation
An on-call rotation is a schedule that assigns responsibility, usually on a rotating basis among team members, for responding to alerts and incidents outside n…
Configuration Drift
Configuration drift is the gradual divergence of a system's actual running configuration from its intended, documented, or version-controlled state, usually ca…
Real User Monitoring (RUM)
Real User Monitoring (RUM) is the practice of collecting performance and experience data directly from actual users' browsers or devices as they use an applica…
Site Reliability Engineering
Site Reliability Engineering (SRE) is an engineering discipline, pioneered at Google, that applies software engineering practices to operations problems, treat…
Toil Reduction
Toil reduction is the Site Reliability Engineering practice of identifying manual, repetitive, automatable operational work and systematically eliminating it s…
Interview Questions(5)
How to Answer "Tell Me About a Time You Had to Triage Multiple Fires at Once"
The strongest answer names the specific triage criteria you used to rank simultaneous urgent problems — impact, reversibility, and time-sensitivity — then show…
What Are SLIs, SLOs, and SLAs?
An SLI (Service Level Indicator) is a measured metric of user-facing performance like request success rate, an SLO (Service Level Objective) is the internal ta…
What is an Error Budget?
An error budget is the allowed amount of unreliability a service can accumulate before breaching its SLO, calculated as 100% minus the SLO target over the meas…
Walk Through the Incident Management Lifecycle in DevOps
Incident management in DevOps is the structured process of detecting, triaging, mitigating, resolving, and learning from a production disruption, run through d…
What Makes a Blameless Postmortem Effective?
An effective blameless postmortem is a written, structured analysis of an incident that treats the failure as a systems and process problem rather than an indi…