StatusPage
By Atlassian
StatusPage is a hosted status page service, owned by Atlassian, that lets companies publicly communicate the operational status of their systems and post updates during incidents.
Definition
StatusPage is a hosted status page service, owned by Atlassian, that lets companies publicly communicate the operational status of their systems and post updates during incidents.
Overview
StatusPage addresses a communication problem separate from monitoring itself: when something breaks, customers need a clear, trustworthy place to check current status without flooding support channels. Atlassian acquired StatusPage in 2016 and it now sits alongside tools like Jira Service Management in Atlassian's operations product line. Teams configure a StatusPage instance listing their key components or services, then update statuses (operational, degraded performance, partial outage, major outage) manually or via API during an incident. Subscribers can follow updates by email, SMS, RSS, or webhook, and the page itself becomes the public record of what happened and when it was resolved — often integrated with incident tools like PagerDuty or Opsgenie so status updates can be triggered as part of the incident response workflow. Because outages are inevitable at scale, a well-maintained status page is often treated as a trust-building tool as much as an operational one: timely, accurate updates during an incident tend to reduce support load and reassure customers that a problem is understood and being worked on, which is why StatusPage-style pages have become a near-standard part of incident management practice for public-facing services.
Key Features
- Public and private status pages listing components and their current status
- Incident update workflow with timestamped, customer-facing messages
- Subscriber notifications via email, SMS, RSS, and webhooks
- API access for triggering status updates from automated incident workflows
- Scheduled maintenance announcements separate from unplanned incidents
- Metrics embedding for showing uptime or performance graphs publicly