Opsgenie
By Atlassian
Opsgenie is an incident alerting and on-call management service, owned by Atlassian, that notifies responders and manages escalations when monitoring systems detect a problem.
Definition
Opsgenie is an incident alerting and on-call management service, owned by Atlassian, that notifies responders and manages escalations when monitoring systems detect a problem.
Overview
Opsgenie provides the same core function as other on-call alerting tools: it receives alerts from monitoring systems, determines who should be notified based on on-call schedules, and escalates if the alert isn't acknowledged. Atlassian acquired Opsgenie in 2018 and has since integrated it closely with its existing product suite, particularly Jira Service Management. Teams configure on-call schedules and escalation policies in Opsgenie, then connect it to alert sources such as Datadog, Splunk, Prometheus Alertmanager, or custom integrations via webhook or email. When an incident fires, Opsgenie notifies the right responder through push notification, SMS, phone call, or chat, and tracks acknowledgment and resolution as part of incident management. Because of its Atlassian ownership, Opsgenie is a natural fit for teams already using Jira for issue tracking and Confluence for documentation — alerts can automatically create linked Jira issues, and postmortems can live alongside other engineering documentation. It functions as a direct alternative to PagerDuty, with similar scheduling, escalation, and integration capabilities.
Key Features
- On-call scheduling and rotation management with override support
- Multi-channel escalation via push notification, SMS, voice call, and chat
- Deep integration with Jira Service Management and other Atlassian tools
- Alert deduplication, grouping, and suppression rules to reduce noise
- Integrations with major monitoring and observability tools via webhooks and native connectors
- Incident timelines and stakeholder communication tools
- Reporting on response times and on-call load across teams