Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform providing sales, service, marketing, commerce, and AI-powered tools that businesses use to manage customer relationships and data.
17 resources across 2 libraries
Glossary Terms(16)
Accela
Accela is a cloud-based government software platform that gives public-sector agencies configurable tools for permitting, licensing, inspections, code enforcem…
ActiveCampaign
ActiveCampaign is a customer experience automation (CXA) platform that combines email marketing, marketing automation, CRM, and sales-engagement tools into one…
Zendesk
Zendesk is a customer service and engagement platform providing ticketing, live chat, help center, and omnichannel support tools for support and success teams.
Brevo
Brevo (formerly Sendinblue) is an email and SMS marketing automation platform that also offers a CRM, transactional email, and live chat tools aimed at small a…
Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform providing sales, service, marketing, commerce, and AI-powered tools that businesses…
Slack
Slack is a business communication platform providing channel-based messaging, direct messages, file sharing, voice and video huddles, and deep integrations wit…
Einstein GPT
Einstein GPT is Salesforce's generative AI offering embedded across its CRM products, using large language models to auto-generate content such as sales emails…
Salesforce Agentforce
Salesforce Agentforce is Salesforce's platform for building and deploying autonomous AI agents that can take action within Salesforce CRM data and workflows, s…
Gong
Gong is a revenue intelligence platform that records, transcribes, and analyzes sales calls, emails, and other customer interactions using AI to surface insigh…
Chorus.ai
Chorus.ai (often written as Chorus, by ZoomInfo) is a conversation intelligence platform that records and analyzes sales calls and meetings to help revenue tea…
Clari
Clari is a revenue operations and forecasting platform that uses AI to analyze CRM data, sales activity, and conversation signals to help revenue teams forecas…
People.ai
People.ai is a revenue intelligence platform that automatically captures sales activity data — emails, meetings, and CRM interactions — and uses AI to generate…
HubSpot AI
HubSpot AI (branded as Breeze) is the suite of artificial intelligence features embedded across HubSpot's CRM, marketing, sales, and customer service software,…
Pipedrive
Pipedrive is a sales-focused customer relationship management (CRM) platform built around a visual pipeline of deals, designed to help small and mid-sized sale…
Freshsales
Freshsales is a customer relationship management (CRM) platform from Freshworks that combines contact and deal management with built-in phone, email, and AI-as…
Copper CRM
Copper CRM is a customer relationship management platform built to work natively inside Google Workspace, letting sales teams manage contacts, deals, and pipel…